This Privacy Policy describes how Castle Mortgage Corporation dba Excelerate Capital (“Excelerate,” “we,” “us,” or “our”) may collect and use the personal information provided to us by users and visitors of our website. Excelerate is committed to protecting any information you provide to us at all times. To ensure this protection, Excelerate maintains physical, electronic, and procedural safeguards to ensure your non-public personal information is protected. The policies below describe how we use and what we do to protect your non-public personal information.
Information We Collect
The information we collect from you is used by us to provide our products and services and comply with any applicable legal and regulatory requirements. Any non-public information we may collect from you, whether or not you become a client, is personally identifiable information. Personally identifiable information may include:
- Information that identifies you, such as your name, age, address, phone number, and social security number;
- Information about your employment; and
- Information about your financial circumstances, such as income, assets, liabilities, savings, investments, or information about your business.
In most cases, this information is collected through an application or other forms you may complete during our lending process or through conversations you may have with our representatives in person, by phone, email, or other form of communication. We may also obtain information from various other sources in order to process your loan. Other sources may include, but are not limited to title insurers, insurance companies, employers, credit reporting agencies, and others.
In context with your overall financial circumstances, we will use the information you provide to obtain a credit report from a credit bureau to assist our underwriters in reviewing your loan request. In addition, we will also use required and optional information you provide to facilitate transactions which take place during the lending process.
We also collect names and the email address of individuals who contact us through our website with any questions. This information is collected only to allow for our response to such inquiries and this information is not stored by us unless requested by the individual who submits the information.
Protection of Your Personal Information and Your Privacy
We only allow access to your personal information to those employees and agents who have a need to know the information so we may provide products and services to you. Physical, electronic, and procedural safeguards are maintained in compliance with applicable regulations.
The protection of your information is of utmost importance to us. We will continue to use commercially reasonable methods to keep nonpublic personal information securely in our system. We cannot ensure the security of any information you send to us through an unsecure environment, for example through email or as an attachment to an email. Email is not typically protected and is susceptible to being accessed and viewed by others. Because of this, we strongly recommend that you do not send us confidential information through unsecured email.
Who Sees Your Information?
When you use our website, we do not share any of your non-public personal information with any third-party, except (1) where such party needs to know your information, as is required under agreements with our third-party vendors to perform the services you request; (2) with your permission; (3) as required by law or regulation; (4) to share products and services with you, any updates to services and products, or promotional offers; and (5) in unique circumstances where we determine that such disclosure is necessary to bring action against those who violate our policies, cause injury or interfere with our operations or others or where we reasonably determine such disclosure is required to provide our services.
Information We Collect When You Browse Our Website
While you access our website, we do not obtain information about your identity. However, we do collect information about your computer and your visits to our website, such as your IP address, geographical location, browser type, referral source, length of visit and page views through the use of log files. Through our service providers, we aggregate this information to improve our website’s usability and evaluate the success of any marketing/advertising campaigns, internet optimization strategies, or other marketing activities. Although we collect this information, your identity remains anonymous to us. Only upon applying for a loan with us directly or through a broker will we collect any personally identifying information about you.
We keep your information while your account is active or as needed to provide you with our services. This information is kept only as long as necessary to comply with our legal obligations.
Cookies
A cookie is a small text file that is stored on a user’s computer for recordkeeping purposes. We use cookies on our website. The information we store in cookies is not linked to personally identifiable information you submit while using our website.
There are two types of cookies used on our website, session ID cookies and persistent cookies. Session ID cookies make it easier for you to use our website and terminates when you close your browser. Persistent cookies remain on your hard drive for an extended period of time. Persistent cookies may be removed by following the directions provided by your internet browser. Persistent cookies allow us to customize your experience on our site. If you choose to reject cookies you may still access our website, however, your ability to utilize some portions of our website will be limited.
Web Beacons
Web beacons, also known as clear gifs or web bugs, is software technology that helps us manage and determine what content is effective. Web beacons are small graphics with a unique identifier that is used to track your movements on our website.
We may use web beacons to collect information to improve your experience using our website, as well as monitor the success of any advertising campaign and related user activity. Personal and/or sensitive information is not shared with advertising partners, although some advertising partners may collect incoming IP addresses in connection with your visit to our website.
Notifications
If you apply for a loan or create an account through our website, you will occasionally receive email notification from us. Where such notices are required by law, you cannot opt out from receipt of such notice. These notices may be triggered when we make changes to our documents, agreements, policies, for protection from unauthorized access of your information, and to provide an update to the status of any transaction you may have with us.
Change of Control
The non-public personal information you provide to us may be transferred where we engage in a sale, merger, transfer, exchange, or other disposition of all or a portion of our business. This change of control may take place through the transfer of assets, stock, or otherwise.
Third-Party Websites
Users may find advertising or other content on our website that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our website. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Data transmitted between our servicers and internet browsers accessing our website are protected against unauthorized access or interception by use of Secure Sockets Layer (“SSL”) protocols. To access our website, you are required to run an SSL-capable browser. We use commercially reasonable methods to keep nonpublic personal information securely in our systems. However, with technology that is currently available, no one can guarantee the security of your data as it travels through the internet. For encryption protection, we use 128-bit secure browsers for login and any transactions. Our application process uses CAPTCHA technology tests to confirm a transaction is being performed by a human being instead of a computer. We periodically audit our security systems to ensure the information you provide is thoroughly protected and secure.
In addition, we utilize session timeouts to protect your information. You are automatically locked out of our site after a certain period of inactivity to reduce the risk of unwanted users being able to access your account if your computer is left unattended.
California Do Not Track Notice
Pursuant to California law, website operators must disclose how they respond to web browser “do not track” signals or other means that allow consumers to choose whether to allow the collection of personal information about online activities over time and across third party websites, to the extent the web browser engages in the collection of this information. We do not track your personal information over time or across third-party websites and this requirement does not apply to us.
California also requires website operators to provide whether they allow third parties to collect personal information about a user’s online activities over time and across different websites when a user uses the website operator’s website. In the event we allow third parties to provide content or services on our site, the third parties may obtain information about your browsing or usage habits but this information does not include personal information. We do not knowingly permit any third parties to collect any user personal information through our site unless the user directly provides such permission to us and we provide this information to a third-party with your consent.
California Consumer Privacy Act (CCPA)
Users who are California residents may be entitled to additional rights over their personal information. For more information about these rights, please see our California privacy policy:
State and Federal Law Compliance
Privacy rights vary by state and as a result, this privacy policy may not comprise your entire set of privacy rights. To confirm the privacy rights you have, you may want to contact the appropriate agency in your state responsible for the oversight of consumer privacy rights. Regulations issued by states and/or the federal government may require us to report demographic information on the collective activities of our customers and we may be required to keep your personal information for a period of at least seven years to comply with applicable laws regarding reporting, recordkeeping, and audits.
Compliance with Children’s Online Privacy Protection Act (COPPA)
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Changes to this Privacy Policy
Excelerate Capital has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your continued use of this website following the posting of changes to these terms indicates your acceptance of such changes.
Your Acceptance of these Terms
By using this website, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, you must discontinue your use of our website. Your continued use of this website following the posting of changes to this policy will be deemed your acceptance of those changes.
How to Protect Yourself
We take the protection of your information seriously. In addition, there are other steps you can take to protect yourself, for example:
- Choosing a complex password that is not based on information others can easily learn about you;
- Change your password often;
- Installing firewall software and antivirus protection to safeguard your computer from external attacks by outside users;
- When finished using our website, log out of your account and close your browser window; and
- Clear your browser’s cache file when you’re done using our website.
Always be mindful of phishing scams. Phishing is where an attacker sends a fraudulent email to trick the victim in to revealing sensitive information. Be careful to never provide your website login information in a response to an email, physical mail, or a phone call from someone claiming to be from Excelerate. To avoid this, go to our website to ensure you know who you are connecting with.
Update or Correct Your Information
In the event you would like to update any information you provide to us we will attempt to provide you with the ability to do so. During the application process, you may update your information at any time prior to application submittal. The information you submit to us online in a submitted application cannot be updated through our online system. If you would like to update your information, please contact us using the contact information below.
You can access most of the personal information we collect from you by visiting your account on our website. Your account is password-protected to safeguard your information. In your account you can update your password, email address, and other information at any time. If you need to change other information, please contact us using the contact information below.
Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Excelerate Capital
4000 Macarthur Blvd, Suite 300
Newport Beach, CA 92660
(800) 387-5343 | consumercomplaints@exceleratecapital.com
This document was last updated on 06/07/2021